キャンセルポリシー

Some items in our store may be offered as a subscription, a pre-order, or on a try-before-you-buy basis. This cancellation policy outlines how you can modify or cancel these types of purchases to ensure transparency alongside our standard store policies.

1. Pre-Orders & Custom Orders

When you place a pre-order, you are securing an out-of-stock, incoming, or specialized vintage part not yet available in our immediate inventory. We may collect a partial deposit or authorize a payment method at checkout, with the remaining balance charged upon fulfillment.

  • Standard Pre-Orders: You may cancel an unfulfilled pre-order at any time before it ships by contacting our support team. Once an order has shipped, it cannot be canceled; however, you may request a return upon delivery in accordance with our 14-day return guidelines.

  • Custom & Bespoke Orders: As stated in our Return Policy, deposits for custom-built or specially sourced items are non-refundable once work or material procurement has commenced. Because custom parts require dedicated labor and specialized materials (such as specific wood veneers or leather trim), deposits are retained to cover non-recoverable initial costs.

2. Subscriptions

When you purchase a recurring subscription, you will receive automated deliveries based on the frequency and duration you select. Your payment method will be securely charged for each scheduled delivery unless paid in advance.

  • Flexibility & Control: You can modify or cancel your subscription at any time prior to the next billing cycle.

  • How to Manage: You can easily update or stop your subscription directly through the account management link provided in your original order confirmation email, or by reaching out to us directly.

3. Try Before You Buy

For select eligible items offered under a "Try Before You Buy" arrangement, we pre-authorize your payment method prior to dispatch.

  • Trial Period: You will have a specified inspection period after delivery to evaluate the item.

  • Charging & Returns: If the item is not returned within the designated trial period, or if it is returned damaged, modified, or missing our original security markings, your payment method will be charged in full.

4. European Union 14-Day Cooling-Off Period

If your order is being shipped to an address within the European Union, you maintain the legal right to cancel your purchase within 14 days of receipt without providing a justification.

To exercise your right to cancel an order under EU regulations, please notify us within the 14-day window prior to returning the items. Returned items must arrive in their original condition (undamaged, uninstalled, and with all original security seals/markings intact). Buyers are responsible for return shipping costs.

Need Assistance?

For all cancellation requests, custom order inquiries, or policy questions, please contact customer support. For details on returns, non-returnable electrical items, and refunds, please review our full Return Policy.